Refund Policy

All ticket sales on this store are final. Because tickets grant admission to a specific dated event, they are treated as time-sensitive goods and are not eligible for change-of-mind refunds or exchanges.

When you are entitled to a refund

• Cancelled event. If a show is cancelled and not rescheduled, the full face value of your ticket is refunded automatically to your original payment method.
• Rescheduled event. If a date is moved, your ticket remains valid for the new date. If you cannot attend the new date, you may request a refund of the face value within 14 days of the reschedule announcement.

What is not refundable

• Per-order booking or service fees.
• Optional add-ons (Parking Pass, Ticket Insurance, merch packs) once the event has taken place, unless the event itself was cancelled.
• Missed events, incorrect personal details entered at checkout, or denied entry due to venue rules.

Ticket Insurance

If you purchased the optional Refund Protection add-on, you may be able to recover your ticket cost for covered reasons such as illness, injury or travel disruption, up to 24 hours before doors. Insurance claims are handled separately from this policy.

How refunds are processed

Approved refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

Questions? See our FAQ or reach us via the contact page.