Refund Policy

This Refund Policy explains when and how you are entitled to a refund for tickets and related products purchased from our store. It forms part of our Terms of Service.

Please read this policy carefully before making a purchase. By placing an order, you agree to the terms of this policy.

1. General principle – no change-of-mind refunds

All ticket sales on this store are final. Because tickets grant admission to a specific dated event, they are treated as time-sensitive goods and are not eligible for refunds or exchanges simply because you change your mind, no longer wish to attend, or are unable to attend for reasons not covered by this policy.

This does not affect your statutory rights under the Consumer Rights Act 2015.

2. When you are entitled to a refund

2.1 Cancelled event (not rescheduled)

If an event is cancelled and not rescheduled, you are entitled to a refund of the full face value of your ticket(s). Refunds will be processed automatically to the original payment method used at checkout. You do not need to contact us to request this refund.

2.2 Rescheduled event

If an event is rescheduled to a new date, your original ticket(s) will remain valid for the new date. If you cannot attend the new date, you may request a refund of the face value of your ticket(s). To be eligible, you must submit your refund request within 14 days of the date we announce the rescheduled date. Requests received after this period will not be accepted, and your ticket will remain valid for the rescheduled event.

2.3 Material change to the event

If we make a material change to the event (such as a significant change to the venue, line-up, or date) that is not covered by Section 2.1 or 2.2 above, you may be entitled to a refund. This will be assessed on a case-by-case basis in accordance with our Terms of Service.

3. What is not refundable

The following items and circumstances are not eligible for a refund under any circumstances, except where the event itself is cancelled under Section 2.1:

Per-order booking or service fees: These fees are non-refundable as they cover the cost of processing and delivering your order.
Optional add-ons: Add-ons such as Parking Passes, Ticket Insurance, or merchandise packs are non-refundable once the event has taken place. If the event is cancelled under Section 2.1, the face value of these add-ons will be refunded.
Missed events: If you miss the event for any reason, you are not entitled to a refund.
Incorrect personal details: If you provide incorrect personal details at checkout (such as name or email address), we are unable to issue a refund.
Denied entry: If you are denied entry to the event due to failure to comply with venue rules, age restrictions, or security requirements, you are not entitled to a refund.
Force Majeure: If the event is cancelled or delayed due to a Force Majeure event as defined in our Terms of Service, refunds are governed by that clause.

4. Ticket Insurance (Refund Protection)

If you purchased the optional Refund Protection add-on at checkout, you may be able to recover your ticket cost for covered reasons, such as:

Illness or injury
Travel disruption
Other specific reasons set out in the insurance policy

To make a claim, please refer to the insurance provider’s terms and conditions provided at the time of purchase. Insurance claims are handled separately from this policy. Please contact the insurance provider directly for all claims.

5. How refunds are processed

Approved refunds will be returned to the original payment method used at checkout.

Refunds typically appear in your account within 5–10 business days, depending on your bank or card issuer. Please note that we have no control over the processing times of third-party payment providers.

6. Refunds for tickets purchased through third-party resellers

If you purchased your ticket from an unauthorised third-party reseller, we are unable to issue a refund directly to you. Any refund or exchange must be arranged with the reseller from whom you purchased the ticket. We strongly recommend that you purchase tickets only through our official store.