FAQ

FAQ – Frequently Asked Questions

1. When and how do I get my ticket?

Immediately after payment is confirmed, your e-ticket is emailed to you as a mobile ticket with a QR code. No printing is needed – simply show the QR code on your phone at the door. Please check your spam folder if you don’t see it within a few minutes.

If you purchased multiple tickets, each ticket will have its own unique QR code.

2. Can I add my ticket to Apple Wallet or Google Wallet?

Yes. Your mobile ticket can be added to Apple Wallet or Google Wallet directly from the confirmation email or from your order history. This allows you to access your ticket offline at entry, without needing an internet connection.

3. Are seats numbered?

It depends on the ticket category you purchase:

General Admission (GA): Standing only. No assigned seats.
Cat 1–3: Seated tickets. Seats are automatically assigned within your chosen zone during purchase. Every seat is carefully selected to have a clear, unobstructed view of the stage.
VIP packages: Include premium reserved seating as described on each specific package page.

4. What is included in the VIP packages?

Each VIP tier has its own inclusions, which are clearly listed on the event page. Depending on the package, benefits may include:

Early entry to the venue
Commemorative laminate and lanyard
Exclusive merchandise
Access to the VIP Club Lounge
Backstage tours
Premium front-row seating (Ultimate package only)

Please check the specific package page for full details, as inclusions vary by tier.

5. Can I resell or transfer my ticket?

Standard tickets: May be transferable, but we strongly recommend using only official channels. Resale is subject to our Terms of Service.
VIP packages: Are typically non-transferable and require photo identification matching the name on the order at entry. Reselling a VIP ticket may invalidate it.

For full details, please see our Terms of Service and Refund Policy.

6. What if the event is cancelled or moved?

Cancelled event (not rescheduled): You will receive an automatic refund of the face value of your ticket(s). No action is required from you.
Rescheduled event: Your original ticket remains valid for the new date. If you cannot attend the new date, you may request a refund within 14 days of the reschedule announcement.

For full details, please see our Refund Policy.

7. Is there an age limit?

Age policies are set by the venue and may vary. As a general rule:

Under-16s are usually required to be accompanied by an adult (18+).
Some events may have a minimum age requirement (e.g., 14+ or 18+).

Please check the specific venue rules and the event page before travelling. We are unable to issue refunds for denied entry due to age restrictions.

8. What happens if I arrive late?

Entry is generally permitted throughout the event, but you may be held in a holding area until a suitable break in the performance, at the venue’s discretion. Please arrive early to avoid missing any part of the show.

9. Can I bring a bag or camera?

Bag policies and prohibited items are set by the venue and are subject to change. We recommend checking the venue’s official website before the event. Generally, large bags, professional cameras, and recording equipment are not permitted.

10. I entered the wrong email address at checkout. What should I do?

If you entered an incorrect email address, please contact us immediately with your order number and the correct email address. We will update your details and resend your e-ticket. Please note that we may need to verify your identity before making changes.

11. Can I get a refund if I can no longer attend?

As stated in our Refund Policy, we do not offer refunds for change of mind. If you purchased the optional Refund Protection add-on at checkout, you may be able to claim through the insurance provider.